Satisfaction Guarantee / Refund Policy

If your denture cannot be repaired

If our laboratory determines that your denture cannot be safely or reliably repaired within our service scope, we will contact you, explain what we found, and arrange to return your denture as-is. We will refund the repair charge and any prepaid add-ons we do not perform to your original payment method.

Shipping and handling charges are not refundable when a denture cannot be repaired. Your order's shipping charge covers the shipment to our laboratory and the return shipment.

If the repair category changes after inspection

If you paid for Complex Repair ($159) and our inspection finds that only Simple Repair ($119) is needed, we automatically refund the $40 difference to your original payment method and notify you. You do not need to request it.

If you paid for Simple Repair and inspection shows that Complex Repair is needed, we pause, explain the findings and the revised price, and ask for your approval before continuing. We do not apply the additional repair-category charge without your approval.

Optional services and additional teeth

If a prepaid optional service cannot be performed or is not appropriate for your denture, we refund that unused service charge. Additional replacement teeth are $10 each and follow the authorization you selected at checkout. We contact you before exceeding that authorization.

See Services & Pricing for repair classifications and optional services.

If you have a concern after your repair

Contact us with your order number and a description of the concern so we can review it with you. Our 60-Day Limited Workmanship Warranty covers the specific repair we performed, subject to its terms. If inspection confirms a covered workmanship or repair-material issue, we correct the covered repair at no additional repair-service charge.

The warranty applies to our repair, rather than every part of the original denture. Coverage, exclusions, and the inspection process are explained in the Warranty Policy.

Shipping issues

Carrier-confirmed lost parcels are handled separately under our Shipping Policy, including its refund terms and limits. The non-refundable shipping rule for an unrepairable denture does not replace that lost-parcel policy.

Refunds and order questions

We issue refunds to the original payment method and notify you when a refund has been issued. The time it takes to appear in your account depends on your payment provider and bank.

For a refund question, cancellation request, or concern about your repair, contact brokendenturerepair@gmail.com or 602-935-0609. Include your order number if available. Please contact us promptly if you want to cancel so we can check whether shipping or repair work has already begun and explain the options for your order.