Privacy Policy

Information collected through our service

• Contact and shipping details: your name, email address, phone number, and shipping address.
• Repair information: denture photos, the issue and repair category you select, information about previous home repair attempts, optional services, spending authorizations, and your service acknowledgment.
• Order records: order and payment references, amounts, payment and refund status, shipping labels and tracking, repair progress, and communications about your order.
• Technical information: our website and service providers may receive information such as your IP address, browser and device details, and request or error logs when you use the service.

When you request shipping rates, your contact and address details are sent to our shipping service to calculate available rates. When you proceed to payment, the repair information and photos are saved to create your checkout, even if you do not finish paying.

How the information is used

We use this information to assess and prepare your repair, calculate shipping, process your order, arrange delivery, provide tracking and order updates, answer questions, handle refunds and warranty concerns, and maintain repair and transaction records. Technical information supports operating, troubleshooting, and protecting the service.

Photograph the denture outside your mouth and avoid including your face, personal documents, or unrelated identifying details. Please do not send payment-card details or unrelated medical records by email.

Payments

Payments are collected through Stripe Checkout. You enter your payment details directly with Stripe; our website does not collect or store your full card number or card security code. We keep payment references, amounts, and status information associated with your repair order.

Stripe explains its handling of payment information in its Privacy Policy.

Service providers

Our service uses Vercel for website hosting, Supabase for order records and photo storage, Stripe for payments, Shippo and the selected carrier for shipping, and Resend for automated order emails. Information needed for these functions is processed by the relevant provider. For example, shipping providers receive delivery and contact details, and our email provider processes the recipient address and order message.

Our staff use the order information needed to perform and support your repair. We may also disclose information when required by law or when necessary to address fraud, security incidents, or legal claims.

Website features and third-party services

The website loads fonts from Google Fonts, which means your browser contacts Google to display those fonts. Payment and other external services may use their own cookies or similar technologies under their privacy policies. You can manage cookies through your browser settings; blocking them may affect external features such as checkout.

Records and privacy requests

Order records and submitted photos can remain in our systems after checkout or repair completion. Closing a checkout page does not by itself delete information already submitted. Some records may need to be retained for order support, warranties, accounting, dispute handling, or legal obligations.

To ask about your information or request access, correction, or deletion, contact brokendenturerepair@gmail.com or 602-935-0609. We may need to verify your identity before releasing or changing records. Any applicable legal requirements and necessary recordkeeping will affect what can be deleted.

Changes and contact

Updates to this policy will appear on this page with a revised date. For questions about this policy or how information is handled, contact Broken Denture Repair LLC at brokendenturerepair@gmail.com or 602-935-0609.